Contract Awards & Testimonials - London Borough of Havering, Ikea, University of Manchester and many more …..

GUARDING & EVENTS SECTOR WINS! Aspinalls Casino - Mayfair, London Gants Hill Library - Ilford, Essex Honrchurch Library - Essex Ikea, Edmonton Ikea, Southampton London Borough of Havering, Hornchurch Minor Entertainment, Liverpool National Youth Theatre of GB, London Princes Productions, Manchester Goodmayes Hospital, Essex Romford Central Library, Essex University of Manchester (Paterson Institute), Manchester   MOBILE & KEY HOLDING SECTOR WINS! Harvard PLC - Rugby Spearing Waite, Leicester   CUSTOMER TESTIMONIAL OF THE MONTH Date completed: 08/July/2010 14:58 hrs Client: Philips Electronics Location: Guildford Completed by: Alan Phillips Service level: Excellent I would like to take this opportunity to thank your National Control Centre for your professionalism during a recent incident, their thoroughness and attention to detail was exemplary and they carried out my requests to the letter and kept me informed at all times of any changes as they happened. Due to all this I did not need to attend site. Well done, they are a credit to your company.

People Fun - Wincanton award the Kingdom team at Heinz, Wigan

The management team at Wincanton Heinz in Wigan recently acknowledged the success of the Kingdom Security Team following their well deserved accolade of Security Team of the Year. In addition to their award from Kingdom the Wincanton Senior Management Team presented the team with a digital radio for the security gatehouse in recognition of their achievement. Jeff Quinn (Wincanton Site Services Manager) commented. "The team totally deserve this award. They are always punctual, Smart and polite and perform well in their role".

Above Kingdom Security Team being presented with their award by Wincanton Senior Management Team, Heinz, Wigan

Staff Awards (YMCA, Wincanton, Ikea and more …), Performance Leagues & Commendations

Bill Burns GUARD OF THE MONTH Martyn PARKES - YMCA, Goole CRITERIA REQUIRED TO WIN THIS AWARD: Site knowledge, appearance, reliability, contract support, management reports Winner Receives – Guard of the Month certificate, winners badge & £50.00 Voucher The League of Champions April 10 May 10 Osmund Wambeek Ravi Kapoor

 

TEAM OF THE MONTH WINCANTON, Motherwell CRITERIA REQUIRED TO WIN THIS AWARD: site knowledge, appearance, reliability, internal cover, stability, loss prevention, team spirit, management reports Team Receive - Team of the Month Certificate The Champions League Apr 10 May 10 Wincanton, Wigan Saladworks, Leicester

 

SUPERVISOR OF THE MONTH Colin WOOTTON - Wincanton, Corby CRITERIA REQUIRED TO WIN THIS AWARD: site knowledge, customer relationship, performance & management reports Winner Receives - Supervisor of the Month Certificate & £25 voucher The Premier League Apr 10 May 10 Lee Smith Mick Carter

 

MOBILE DRIVER OF THE MONTH Bill CHARLTON - Worthing Patrol CRITERIA REQUIRED TO WIN THIS AWARD: Driver performance & management reports Winner Receives - Mobile Officer of the Month Certificate & £25 voucher The League of Winners   April 10 May 10 Asif Nazeer Wayne Bryan

 

RETAIL OFFICER OF THE MONTH Prakashing Beebakly - Ikea, Manchester  CRITERIA REQUIRED TO WIN THIS AWARD: store knowledge, store relationship, performance & management reports Winner Receives - Mobile Officer of the Month Certificate & £25 voucher The League of Winners   April 10 May 10 Naveed Naeem David Roberts

 

Staff & Team Commendations This month, commendations have been issued to the following staff for exemplary service last month by Kingdom management or our customers: - Staff  / Contract Name Contract Alex Mitchell Ikea, Milton Keynes

Wigan v Blackpool 14/8/2010 - New season 2 x VIP tickets available!

If you are seeking tickets for the premiership new boys get your order in fast!

The day includes pre match 3 course meal,fun, games, guest speaker, half time refreshments and the great company of Kingdom staff.

If you would like to receive Two Premiership VIP guest tickets for the 2010/11 premiership football season please email viptickets@kingdomsecurity.co.uk and provide:-

 

1.Your name 2.Company 3.The premiership team you support

Inside Kingdom - Kingdom become preferred national security supplier for IKEA!

Kingdom Security has been selected as an IKEA preferred security supplier throughout the UK. Following a robust pre qualification process, presentation and National Support Centre visit Kingdom developed a tailored service package to meet the needs of the leading furniture supplier which included a 10 module training package including an NVQ in Loss Prevention, Customer service training, First Aid and Conflict Management. Each training module relates to IKEA policies and procedures making the training unique to the brand. The service provided by Kingdom also includes an "in partnership" uniform to reflect the IKEA work environment. Mark Wallace (Senior Operating Executive) for Kingdom Security commented: “This is a fantastic win. When tendering for this prestigious retail security contract we found a clear synergy between our commitment to our staff and that of IKEA and then designed many initiatives to support and develop store security teams. The Kingdom team aim to work in total partnership with IKEA to create a customer focused security solution reducing risk and adding value to the stores.

Above: Kingdom Security Team IKEA Milton Keynes

Established in 1993, Kingdom Security core services include manned guarding, event stewarding, mobile patrols, alarm response and key holding. Turnover has doubled in the last few years and Kingdom now deploy over 1000 Security Officers nationally. Kingdom Security is recognised as one of the fastest growing security companies in the UK and has established a large retail client base including Lidl, Netto, Dunnes, and Spar. IKEA is an excellent addition allowing Kingdom to further present its strength within the retail sector.

HSE statistics show increase in work based violence - Empower your staff!

The Health and Safety Executive recorded a 12% increase in abuse and assault of workers by the general public in their British Crime Survey for 2009. The report shows over 176,000 workers in England and Wales were threatened with physical violence whilst at work and 168,000 were physically assaulted over the same period. Trends no longer suggest it is it a certain industry sector that suffers exclusively. The recession has undoubtedly been a key reason for the rise in physical assaults. Greater levels of stress and a rise in activities such as shoplifting have led to an increase in violence against workers. Empower your staff through tailored conflict management training: One thing is clear; you cannot prevent conflict situations arising; however all employers have a duty of care towards their staff in line with the role they are expected to carry out. Kingdom provide standard, bespoke, and refresher Conflict Management Training courses. These empower a workforce to deal with conflict situations better so a more positive outcome can be reached where possible. This will potentially save an organisation considerable sums of money from reducing low productivity caused by stress, the cost of recruitment & staff-churn, sick-pay - it's also worth considering that the HSE estimate a single physical assault to cost a business in excess of £20,000.

Annual Staff Awards for Wincanton & Waste Recycling PLUS awards for (Jack Morton Worldwide, Saladworks, Netto, Goodrich, Imex, Spar and more …), Performance Leagues & Commendations

 

April 2009 to April 2010 ANNUAL STAFF AWARDS

TEAM OF THE YEAR GUARD OF THE YEAR SUPERVISOR OF THE YEAR

WINCANTON, WIGAN PETER CROSS, WASTE RECYCLING MICK CARTER, WINCANTON, DONCASTER

 

Bill Burns GUARD OF THE MONTH Ravi KAPOOR - Jack Morton Worldwide CRITERIA REQUIRED TO WIN THIS AWARD: Site knowledge, appearance, reliability, contract support, management reports Winner Receives – Guard of the Month certificate, winners badge & £50.00 Voucher The League of Champions April 10 Osmund Wambeek

 

TEAM OF THE MONTH SALADWORKS, Leicester CRITERIA REQUIRED TO WIN THIS AWARD: site knowledge, appearance, reliability, internal cover, stability, loss prevention, team spirit, management reports Team Receive - Team of the Month Certificate The Champions League Apr 10 Wincanton, Wigan

 

SUPERVISOR OF THE MONTH Mick CARTER - Wincanton, Doncaster CRITERIA REQUIRED TO WIN THIS AWARD: site knowledge, customer relationship, performance & management reports Winner Receives - Supervisor of the Month Certificate & £25 voucher The Premier League Apr 10 Lee Smith

 

MOBILE DRIVER OF THE MONTH Wayne BRYAN - Tamworth Patrol CRITERIA REQUIRED TO WIN THIS AWARD: Driver performance & management reports Winner Receives - Mobile Officer of the Month Certificate & £25 voucher The League of Winners   April 10 Asif Nazeer

 

RETAIL OFFICER OF THE MONTH David ROBERTS - Netto, Thurnscoe CRITERIA REQUIRED TO WIN THIS AWARD: store knowledge, store relationship, performance & management reports Winner Receives - Mobile Officer of the Month Certificate & £25 voucher The League of Winners   April 10 Naveed Naeem

 

Staff & Team Commendations This month, commendations have been issued to the following staff for exemplary service last month by Kingdom management or our customers: - Staff  / Contract Name Contract Ahmed Mahfooz Alan Taylor Alan Johnson Sean Barkley Abdul Hanan Steven Readett Denise Moss Goodrich Imex Imex Spar, Sheffield Notts PCTs Babcock Newstead Court Kingdom National Support Centre

Contract Awards & Testimonials - Kingdom win national preferred supplier status with IKEA plus more wins ……….

Kingdom Security has recently been selected as an IKEA preferred security supplier throughout the UK. Following a robust pre qualification process, presentation and National Support Centre visit Kingdom developed a tailored service package to meet the needs of the leading furniture supplier which included a 10 module training package including an NVQ in Loss Prevention, Customer service training, First Aid and Conflict Management. Each training module relates to IKEA policies and procedures making the training unique to the brand. The service provided by kingdom also includes a uniform to reflect the IKEA work environment and a number of unique services including communication and technology to support the IKEA Management team Mark Wallace, Kingdoms Senior Operating Executive for the IKEA account commented: “This is a fantastic win. When tendering for this prestigious retail security contract we found a clear synergy between our commitment to our staff and that of IKEA and then designed many initiatives to support and develop store security teams. The Kingdom team aim to work in total partnership with IKEA to create a customer focused security solution reducing risk and adding value to the stores.   GUARDING & EVENTS SECTOR WINS! Lidl - Mold P&O - Widnes Rentokil - Wokingham Rentokil - Brentwood Blue Square - Highbury, London Uppingham School - Leicester Grants Hill Library - Illford Aspinalls Casino - Mayfair, London National Youth Theatre - London University of Manchester - Wilmslow Road Ikea - Edmonton Ikea - Southampton Manchester United FC - Bike Ride Romford Central Library - Romford Hornchurch Library - Hornchurch Faurecia - Preston    MOBILE & KEY HOLDING SECTOR WINS! Spearing Waite - Leicester East Midlands Business (EMB) Ltd - Leicester Capital Fireplaces Ltd – Bedfordshire Capital Fireplaces Ltd - Meppershall   CUSTOMER TESTIMONIAL OF THE MONTH Date completed: 03/06/2010 13:05 hrs Client: Clowes Developments (North West) Limited Location: Banbury Completed by: Ian Melville Service level: Excellent We have no complaints with the service you give us - you cannot improve!

COME ON ENGLAND! Wigan v The Premiership 2010/2011 VIP tickets available for Blackpool fans!

If you are seeking tickets for the premiership new boys get your order in fast!

The day includes pre match 3 course meal,fun, games, guest speaker, half time refreshments and the great company of Kingdom staff.

If you would like to receive Two Premiership VIP guest tickets for the 2010/11 premiership football season please email viptickets@kingdomsecurity.co.uk and provide:-

 

1.Your name 2.Company 3.The premiership team you support

Inside Kingdom - A fit and proper security provider - its official!

On 1/6/2010 Kingdom Security underwent their 4th SIA (Security Industry Authority), ACS (Approved Contractor Status) audit. The inspection is over 4 days and includes a Head Office inspection plus unannounced visits to customer and security staff in the field. Kingdom received an excellent report and extracts include:- As well as the key financial and service indicators the company measures itself against, Kingdom Security Limited have increased their score by 54.9% over the past 12 months. There are no areas where Kingdom Security Limited falls below the Required Achievement Level necessary to meet the ACS standard Goals, objectives and targets have been identified at all levels of the organisation. The company’s management and supervision work very closely with the staff on the sites. A quotation offered during the assessment included: “They are a very good company to work for” All clients interviewed expressed a very high satisfaction with the services provided. A comments from a client included: “Responsive and professional” The level of training conducted on the sites visited during the assessment was very good A clear “fit and proper” management structure is in place We anticipate the Company will be in the top 20 companies within the industry by the end of 2011 The Security Industry Authority (SIA) is the organisation responsible for regulating the private security industry. The Approved Contractor Scheme was introduced to form a set of operational and performance standards for companies. The ACS Standard encompasses all aspects of our business operations and the standard takes a holistic view of how well an organisation is managed, how effectively it services its customers, and how well it treats its employees.

Our Business Development Manager (BDM) Charlotte Riley smashes industry targets!

 

Whilst our party leaders fought it out, England finally won at cricket, a wee volcano brought our sky to a standstill and on a daily basis we are told of world financial meltdown, our very own Charlotte Riley smashed all sales targets. Charlotte joined Kingdom in May 2009 and supported by a solid operations team, unique and innovative services and a very personal touch, Charlotte secured major contracts in her first year with Ikea, Spar, Saladworks and many more. If you have any current security needs or plan to review in the near future and wish to meet with Charlotte to discuss the Kingdom service and what we can do for you please contact:-

 

SALES HOTLINE 0800 652 5161 OR sales@kingdomsecurity.co.uk

Inside Kingdom - New Corrective Action Unit (CAU) goes live!

 

Dissatisfied customers constitute a business risk so at Kingdom we take the word service extremely seriously. Our recent acquisition and organic growth has seen the formation of a dedicated Corrective Action Unit (CAU). Our complaints procedure is an integral part of our quality programme so our CAU team record, analyze, communicate and respond to all service related matters and manage any issues OUT! via a strong administrational and response team. All customer service notes are centrally recorded on our internal Roster Manager IT system (disciplinary, commendations, matters for action, meeting notes and complaints) and the department interactive white board transparently shows the flow of the item until conclusion. Any complaints we receive are broken down into 4 sections: - Administration handling Reaction Closure Preventative measures

Handling Process / Action Responsibility Target Time ADMINISTRATION HANDLING Complaint centralised and documented Customer notified complaint is being handled and name of handler   CAU Administrators CAU Administrators   On receipt 1 Hour REACTION Complaint handler makes customer contact / arranges meeting Action report raised and submitted   CAU Response Team CAU Response Team   1 Hour 48 Hours CLOSURE Action report reviewed DAILY until 100% closed Customer contacted to confirm complaint closed to satisfaction   CAU Administrators CAU Administrators   As per report Closure of report PREVENTATIVE MEASURES Complaint forms part of statistical data Complaint discussed at Division Managers Meeting Complaints of a serious nature form “Key Accounts” Senior Manager may attend future service appraisal meetings Only the customer can close the file       We believe the formation of the CAU team will be yet another major service benefit to all our customers throughout the UK.

Low Cost Link Up to our CCTV Monitoring Station & Preventative Maintenance!

CCTV Monitoring Service Description Charge Monitoring (upto 16 cameras) - subject to survey The Service - With our remote monitoring service our dedicated control room staff see events and live images as they happen. Images are transmitted to our professional national control room team who issue warnings or scramble local police or Kingdom response teams. All activations are treated live until proven otherwise How It Works - Your system is linked to a transmission system and connects to our CCTV Monitoring Station via a telephone line (either PSTN/ISDN/GSM connection) or via the Internet through a Broadband connection (or other secure connection from the company's network). Ring our sales hotline number on 0800 652 5161          £950.00 Annual Service / Preventative Maintenance   Maintenance (48 hr response) - (upto 16 cameras) Maintenance (24 hr response) - (upto 16 cameras) The Service Whether you require a preventative only service or a fully comprehensive cover package, we can accommodate your specific requirements. Whoever installed your system originally … Kingdom can maintain it. Wee offer CCTV maintenance contracts at different service levels and durations throughout the year to best meet your requirements and ensure that your system is always working at its most efficient and remains trouble free. Ring our sales hotline number on 0800 652 5161   £900.00 £1,800.00

Staff Awards (Ikea, UTI, Wincanton, Saladworks, Lidl Stores, Booker and more …), Performance Leagues & Commendations

Bill Burns GUARD OF THE MONTH Osmund WAMBEEK - UTI, Northampton CRITERIA REQUIRED TO WIN THIS AWARD: Site knowledge, appearance, reliability, contract support, management reports Winner Receives – Guard of the Month certificate, winners badge & £50.00 Voucher The League of Champions Apr 09 Graham Millington May 09 Paul Crosswood Jun 09 Peter Cross Jul 09 Howard Kiernan Aug 09 Buba Jawara Sep 09 Sajid Saleem Oct 09 Alex Mitchell Nov 09 Derek Hart Dec 09 Jan 10 Feb 10 Mar 10 Gary Bartlett Raza Rehman Francis Thompson Tony Cartwright

 

Bill Burns TEAM OF THE MONTH WINCANTON, Wigan CRITERIA REQUIRED TO WIN THIS AWARD: site knowledge, appearance, reliability, internal cover, stability, loss prevention, team spirit, management reports Team Receive - Team of the Month Certificate The Champions League Apr 09 Wincanton, Greenford May 09 Wincanton, Rugby Jun 09 Peoples Ford, Speke Jul 09 IDS Logistics, Sheffield Aug 09 Knowsley College, Roby Sep 09 Wincanton, Tamworth Oct 09 Bookers, Hatfield Nov 09 Knowsley College, Kirkby Dec 09 Jan 10 Feb 10 Mar 10 Wincanton, Wigan Inchcape, Surrey CTO, Scunthorpe Wincanton, Doncaster

 

Bill Burns SUPERVISOR OF THE MONTH Lee SMITH - Saladworks CRITERIA REQUIRED TO WIN THIS AWARD: site knowledge, customer relationship, performance & management reports Winner Receives - Supervisor of the Month Certificate & £25 voucher The Premier League Apr 09 Mick Carter May 09 Colin Blades Jun 09 Gerard Riley Jul 09 Mick Carter Aug 09 Ken Roberts Sep 09 Drew Milton Oct 09 Graham Holmes Nov 09 Eshan Ali Dec 09 Jan 10 Feb 10 Mar 10 John Alvey Michael Tibbs Graham Broadmore Adrian Tomaszeski

  

Bill Burns RETAIL OFFICER OF THE MONTH Naveed NAEEM - Lidl, Manchester CRITERIA REQUIRED TO WIN THIS AWARD: site knowledge, customer relationship, performance & management reports Winner Receives - Retail Officer of the Month Certificate & £25 voucher

 

Bill Burns MOBILE DRIVER OF THE MONTH Asif NAZEER - Birmingham Patrol CRITERIA REQUIRED TO WIN THIS AWARD: site knowledge, performance & management reports Winner Receives - Mobile Officer of the Month Certificate & £25 voucher

 

Staff & Team Commendations This month, commendations have been issued to the following staff for exemplary service last month by Kingdom management or our customers: - Staff  / Contract Name Contract James McLoughlin Paul Gregory Louise McEwen Wayne Bryan Prakashing Beebakly Drew Milton Jim Dwyer Peoples Ford Ventura Booker Tamworth Mobile Patrol Ikea Wincanton, Wigan Account Manager (South)

Contract Awards & Testimonials - Spar, Peoples Ford, Tamworth Council, Redbridge Homes and many more ……………

GUARDING & EVENTS SECTOR WINS! Tates / Spar - Bridlington Tates / Spar - Bulkington Tates / Spar - Cambridge Tates / Spar - Birmingham B30 Tates / Spar - Birmingham B38 Tates / Spar - Doncaster Tates / Spar - Grimsby Tates / Spar - Chigwell Tates / Spar  - Leicester LE3 Tates / Spar - Leicester LE2 Tates / Spar - Northampton Tates / Spar - Peterborough Tates / Spar - Scunthorpe Tates / Spar - Sheffield S1 Tates / Spar - Sheffield S11 Tates / Spar - Tilbury Tates / Spar - Worcester Peoples Ford - Bootle MKM Building Supplies - Scarborough Hilton UK Hotels Limited - Warwick Glebe Limited - Westbury Safestore - Cardiff Tamworth Borough Council - Tamworth Ilford Central Library - Ilford Lidl - Liverpool Safestore - Charlton Porcelanosa - Manchester       MOBILE & KEY HOLDING SECTOR WINS! Bodicote House - Banbury Dannahar & Walsh - Leicester A E Yates - St Helens Wednesfield Library - Wolverhampton     CUSTOMER TESTIMONIAL OF THE MONTH Date completed: 04/05/2010 09:59 hrs Client: Redbridge Homes Location: Manford Way Office Completed by: S G Kerrison Service level: Excellent You do everything well - it is doubtful you can improve as everything is excellent and Mr J Dwyer (Area Account Manager) and his team deserve recognition as I am completely satisfied with Mr Dwyers team and would recommend them to others